Brian Barrett Signs is Northern Ireland’s leading signboard provider, serving over 100 residential and commercial estate agent branches countrywide, besides many other clients. Success is founded on high service standards, rapid response times and speedy turnaround. Because the team is constantly on the move, each team member must be readily contactable no matter where, especially for clients with urgent requests.
The Challenge
Because speed and service are top priorities, the company cannot afford communications headaches. Yet they faced a variety of them: unreliable network coverage, slow data transfer, obsolete handheld PDAs and hardware not robust enough for daily use. All of which frustrated staff and customers, and affected after sales service. Brian explained "We needed tailored communications we could count on. That means dependably good coverage, rapid data transfer and up-to-date equipment which stands up to the demands, so we can deliver a responsive, quality service."
The Solution
Brian enlisted the help of BT who provided a package using advanced high-speed technology. The key products included:
BT TalkTime - The inclusive minutes mobile package allows mobile spend to be easily managed and means that all users within the company share a single tariff, and talktime which can be set at up to 10,000 minutes per month. The package includes talk, text, data and voicemail.
BT Datazone - offering wireless connectivity, so staff can now take their office functions such as email with them, allowing the team to check in when they’re out and about.
BT Openzone - enabling wireless broadband connectivity with great download speeds in convenient locations, for easy access to the internet, email, the Company network and to make internet calls when on the road. Meaning it’s business as usual even when they’re away from the office.
The Benefits
The company noticed the benefits of enhanced coverage and reliability immediately. Now drivers don’t have to wait before moving onto the next job request. Online ordering has improved with faster, more dependable data transfer because the system supports sending and receiving emails even with sizable attachments.
"Improved communications ensures fewer problems with service delivery. This also leads to improved efficiency throughout the company, and ultimately an improved bottom line. Increased productivity and reduced costs lead to clients who are happier because of the improved service.’ Plus, now that all vans have bluetooth technology with hands free kits, the company is safety compliant. After sales services have also been transformed; any issues are now resolved promptly, making for happy customers."
BRIAN BARRETT SIGNS has developed a successful hi-tech ordering and tracking system that is used by their estate agents.
